We send all items with Royal Mail, first class, within the UK. We aim to process your order within 3 to 5 business days of receiving it. ORDER ACCEPTANCE We will check your order upon receipt and we reserve the right to cancel the order for any reason. We will notify you in such cases. RETURN POLICY If you are not satisfied with your purchase, or simply change your mind, then you can return your item within 14 days of receiving your order by following the returns process below: The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original pouch or box provided. Items that appear worn or used will not be refunded and returned to the customer. HOW TO RETURN YOUR ITEMS Please pack returned goods with care and send them by Royal Mail Special Delivery or an equivalent postal service, which provides adequate insurance to cover the value of the item and requires a signature on receipt. It is imperative that you use the correct postal service when returning goods to us, as we cannot be held responsible for any items returned to us that are lost in transit. Return address: Kaity Kiddo Chewellery 17A Orchard Road Paulton Somerset BS39 7YZ FAULTY OR DAMAGED ITEMS We hope your purchase reaches you in perfect condition, however if the items are damaged in transit, or are faulty please contact us immediately so we can advise you what to do. Please retain the original packaging as you may be asked to return this with the items to us. Before returning your items please email us at firstname.lastname@example.org with the following information. Your order number A photograph of the item which is damaged A photograph of the damaged packaging if this is the case On receiving the parcel we will carefully examine the returned goods. If the goods are faulty or an incorrect item has been supplied or they have been damaged in transit, we will replace the item or refund the cost, including postage, provided you have notified us within 30 days from date of purchase. Special orders and engraving We are unable to offer exchanges or refunds on bespoke items which have been personalised. For example, items which has been engraved, or has been commissioned by you cannot be returned. This does not affect your statutory rights. Altered jewellery We do not accept returns of any items which have been altered in any way after the date of purchase. Nor do we accept responsibility for damage or injury caused by our goods if they have been altered in any way after the date of purchase or used incorrectly. Your right to cancel your order We greatly appreciate it if you would notify us immediately by e-mail if you decide to cancel your order. Please ensure you quote your order number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. At Christmas time you have 30 days to notify us if you may want to return a gift. You may return a gift until the 26th of January. This applies to non-personalised items only.